Policies
Refund policy
How refunds and cancellations work at Monks by Monastic and how to ask for one.
Last updated: 18 October 2026
The short version
Nothing is charged on this website and the counselling call is free. You pay for the programme only under a written enrolment agreement, which sets out the fees, the payment schedule and the refund and cancellation terms for your batch. If this page and your agreement differ, your agreement applies.
Cancelling the counselling call
The call is free. Use the reschedule or cancel link in your confirmation e-mail, or write to hello@monastic.media.
Before your batch starts
You can withdraw before your batch starts by writing to us. What is refunded, and whether any part of a fee is non-refundable, is stated in your enrolment agreement before you pay.
If we cancel or move a batch
If we cancel a batch, or change its dates and the new dates do not work for you, we refund what you paid for the part of the programme not delivered.
How to ask for a refund or cancel
Write to hello@monastic.media from the e-mail you enrolled with, with the subject "Refund request", and include:
- your full name and batch;
- the date and reference of your payment or invoice;
- what you want to cancel and why.
What happens next
- We acknowledge your request within 24 hours.
- We send you a decision under your enrolment agreement within 15 days.
- An approved refund is released within 7 working days of the decision, to the account or card you paid from. Your bank or payment provider may take a few more days to show it.
- If you disagree with the decision, you can raise it with our Grievance Officer: see Grievance redressal.
Who you deal with
Payments and refunds are handled by ECOMFIRST VENTURES (GSTIN 24DIFPP5850R1ZI), 401, 4th Floor, Kalp Business Center, Citylight, Surat 395007, Gujarat, India.