Policies
Grievance redressal
How to raise a complaint with Monks by Monastic, who the Grievance Officer is and how quickly we respond.
Last updated: 18 October 2026
Raise a complaint
If something about Monks by Monastic is not right, whether the programme, a payment, a refund, your personal data, conduct or this website, tell us. We will look into it properly and reply in writing.
Grievance Officer
Grievance Officer: Jasmeet Kaur, Founder, Monks by Monastic. E-mail hello@monastic.media with the subject "Grievance". Post: Grievance Officer, Monks by Monastic, ECOMFIRST VENTURES, 401, 4th Floor, Kalp Business Center, Citylight, Surat 395007, Gujarat, India.
How to raise it
Write to hello@monastic.media with the subject "Grievance" and include:
- your name and how to reach you;
- your batch, if you are a student;
- what happened, with dates and any documents or screenshots;
- what you would like us to do.
Our response times
- We acknowledge your complaint within 24 hours.
- We resolve it within 15 days and tell you in writing what we decided and why.
- If we need more information we ask once, clearly, and the 15 days count from when we receive it.
If you are not satisfied
- For a complaint about your personal data, you can approach the Data Protection Board of India.
- For a consumer complaint, you can contact the National Consumer Helpline (consumerhelpline.gov.in) or a consumer commission.
Who we are
ECOMFIRST VENTURES (GSTIN 24DIFPP5850R1ZI), trading as Monks by Monastic and Monastic Media, 401, 4th Floor, Kalp Business Center, Citylight, Surat 395007, Gujarat, India.